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CUSTOMER SUCCESS TEAMS

Increase customer retention and growth

Prove your value to every customer and stay connected at the right moments to improve their experience and increase satisfaction.

Increase customer retention and growth

50%

Reduction in time for handoff from sales

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57%

Faster ticket resolution time

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30%

Increase in retention

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KEEP AND GROW

Deliver value for lasting partnerships

Remind customers why they chose you: accelerate onboarding, improve health scores, and boost renewals and revenue growth.

EASY SCHEDULING AHEAD

Calendly’s features for Customer Success

Deliver your best customer experience
BUILD TRUST AND LOYALTY

Deliver your best customer experience

Meet 1:1 with customers to build relationships, book joint meetings with teammates and customers for onboarding, bring groups of customers together for education and networking sessions, and meet quickly with customers to prevent a churn risk.

Connect customers with the right expert
GAIN A COMPETITIVE ADVANTAGE

Connect customers with the right expert

Improve your response and resolution times. Route customers to a specific specialist or customer advocate for answers or round robin meetings among CS reps to solve needs even faster.

Offer always-on support at scale
ENGAGE AT EVERY STAGE OF THEIR JOURNEY

Offer always-on support at scale

Create team pages for meetings offered on a regular basis (such as training) so customers can select the event that fits their needs. Plus, easily route to a support center when it makes sense for customers to self-serve.

Stay top of mind with your customers
IMPROVE CUSTOMER HEALTH & NPS

Stay top of mind with your customers

Automate communications before and after meetings to boost engagement. Send pre-meeting reminders to reduce no-shows and post-meeting follow-ups to keep customers informed and request feedback.

Bring your tech stack together

Stop spending time on admin tasks or scheduling meetings, and instead fully focus on serving customers by connecting your CS tools.

View all integrations
Zoom integration
Salesforce integration
Google Calendar integration
Slack integration
Microsoft Teams integration
Gmail integration
Outlook integration
Chrome integration
Firefox integration
HubSpot integration
Microsoft Dynamics
Marketo integration
Pardot
LinkedIn integration
Intercom integration
Zapier integration
Gong
Google Analytics

“We can get meetings booked with just a few clicks. Calendly also enabled us to implement Gainsight, so we can automate touchpoints, get insights on our customer journey, and make more informed decisions.”

Alek RelyeaManager, Customer Success, HackerOne
improved customer adoption & retention

Put your customers on the path to success

The Old Way

Low customer health from:

  • Missing handoffs between Sales & CS

  • Conflicts to schedule intro call

  • Slow support ticket resolution time

  • Icon Circle X

    Engagement drop-off

  • Icon Circle X

    Delays in responding to customers

  • No-shows & cancellations

The New Way

30% increase in annual retention

Eliminate retention pitfalls

  • Seamless team coordination

  • Co-host with your team & use meeting polls

  • Instantly route to first available Support Rep

  • Meet at key milestones

  • Offer special times for an urgent need

  • Automatically send reminders & follow-ups


Chris Williams Vonage

“The time to book meetings is non-existent now. But the biggest benefit for customers is having our CSMs be more prepared, more ready to give answers.”

Chris WilliamsVonage, Head of Customer Success UK and EMEA
Calendly features

Automate to accomplish more

Integrate with Salesforce and CRM tools

Integrate with Salesforce and CRM tools

Update customer accounts in real-time without spending time on data entry.

Embed Calendly

Embed Calendly

Embed Calendly into your website for one-click booking that improves response times.

Route customers to the right place

Route customers to the right place

Route support requests according to your system's rules and eliminate manual work.

Create workflows

Create workflows

Automatically send personalized emails and texts to customers before and after your meetings.

Access your meeting analytics

Access your meeting analytics

Discover activity and trends — such as popular meeting times, top performers, in-demand meeting types, and more.


CHOOSE A PLAN FOR YOUR TEAM

Pricing Plans

Get what you need to hit your goals: make scheduling easier and deliver a better meeting experience for all, while connecting your tech stack and staying secure.

TEAMS PLAN

$16

 /seat/mo

When your team needs to align on a scheduling process and collaborate efficiently.

ENTERPRISE PLAN
Starts at

$15k

/ year

For teams who need enterprise-level security, admin control, and support. Includes enterprise-grade procurement.

Ready for better customer interactions?